There are NO refunds and all sales are final. We will be more than happy to honor exchanges for unopened bundles. Carefully inspect each bundle to make sure the length, texture, and pattern is correct before unraveling the hair.
Dream Chasers Hair, LLC ships orders using the U.S. Postal Service. A signature is required to receive all packages. Please allow 24-48 hours for processing time, and 4-7 days for delivery. Shipping confirmation, and tracking information is available via email as soon as your order ships.
To maintain the best look with your Dream Chasers Hair it is highly recommended that you use all of Dream Chaser’s Hair care products, as well as have one of our licensed stylists install your hair or provide a color change. If you choose not to purchase our products and/or have one of our stylists provide your install or color change service, it is not guaranteed that the best look will be maintained and achieved. Using any products other than Dream Chasers Hair’s or choosing to receive an install/color change by any stylist other than the ones I have provided for you, may result in improper installation and/or damaged hair. Dream Chasers Hair will not be held liable or responsible for damaged hair due to use of non-Dream Chasers Hair products and/or an installation provided by any other stylists not affiliated with Dream Chasers Hair’s regular clientele. In addition to this, once your hair is purchased and has left the shop, Dream Chasers Hair, LLC will not responsible for any damages to your hair
Shakib Levine, CEO of DCH, LLC